Q?

Weather Concerns – What about rain?

A.

Even though most jumpers have roofs they are not watertight. If it's raining, even a light mist, the jumper/vinyl becomes extremely wet & slippery and caution needs to be exercised.   Just let us know by 7am on the day of your event if you will be canceling due to rain and there will be no charge.

Q?

Weather Concerns – What about wind?

A.

Wind and jumpers do not mix. We will call you the day of your rental to discuss wind concerns. There is no charge for same day cancellation due to wind concerns. If you have a jump in your possession, do not use and immediately deflate the jumper if winds exceed 15 mph.

Q?

Supervision – Are jumpers safe?

A.

Yes, however there is an inherent risk of injury when playing on an inflatable and participation brings both known & unknown risks to you & your guests. Those risks include, but are not limited to falling, slipping, crashing and colliding and could result in injury. COMPETENT ADULT supervision is required at all times when the inflatable is in your care.

Q?

Set Up – Can you deliver if I have unusual access to my site like a hill or long unpaved distance?

A.

Please call to discuss your situation so we can determine whether we can safely make your delivery and the costs involved. Most inflatables weigh several hundred pounds or more and we want to ensure we provide the appropriate number of team members at delivery and pick up to ensure a smooth experience for you.

Q?

Set Up – Can you deliver if I have stairs to my set up location?

A.

Most inflatables weigh several hundred pounds or more and stairs can present an issue. We need to factor more labor & time for a stair delivery. If you only have a couple of stairs, there is no additional charge. After the 1st 5 stairs, there is a $2.00 per stair charge.

Q?

Set Up – How much room do you need to bring the jumper in?

A.

A standard walk through gate of about 36" is fine for basic jumpers. We bring the unit rolled up and wheel it in on a standard hand truck (dolly). Larger units or giant inflatables may require 48" - 60".

Q?

Set Up – Can we pick up the jumper & set up ourselves?

A.

Jubilee Jumps staff must deliver, set up, and take down the inflatable as required by our insurance carrier.

Q?

Set Up – Can you set up on my driveway?

A.

Yes. If you have a 2-car width driveway, most likely a jumper will fit. A very slight slope is not a problem, however the flatter the surface the better. Since we can't pound stakes into your driveway, we will be a little creative in terms of securing the unit.

Q?

Set Up – What type of surface do you need to set up on?

A.

We can set up on lawn, dry grass, concrete or asphalt.Dirt surfaces are acceptable, but please let our us know when booking the jumper so we can provide tarps. We do not set up on muddy surfaces or sand.

Q?

Set Up – Can you set up indoors?

A.

Yes. We have certain units that can actually fit in a 2-car garage. These smaller units are designed for children 6 & under and need a ceiling height of at least 10ft.. We can also set up the larger units in any inside location that can accommodate a height of at least 17ft. We can provide dimensions on any unit you might be interested in.

Q?

Set Up – Do you set up in parks?

A.

Yes! We are an approved vendor for almost every single park in Northern California and have our insurance registered with most city parks. Many parks do require a permit for your event so please check with your local Park and Rec office to inquire about site reservations. For your convenience listed in our “Resources” section, we have direct links to every Park and Rec website in the surrounding area.

Q?

Set Up – How much room do I need?

A.

Since units vary in size, please check the size listed for the jumper you want and then add 4 feet to its width and 4 feet to its length. If you can imagine 2 parked cars in your set-up location, chances are you have enough room. Most 2 car driveways can accommodate up to a 15' x 15' unit. If you have a very long driveway, possibly some of the larger units will fit too. Don't forget your vertical clearance! You'll need an area free of trees, low wires, etc. of about 18-20 feet high.

Q?

Set Up – How long does it take to set up?

A.

Set up usually takes approximately 15 minutes.

Q?

Safety & Insurance – Do you have insurance?

A.

Yes. Jubilee Jumps carries a $1 million dollar general liability insurance policy, which covers you up to $1,000,000.00 in the event of injury due to Jubilee Jumps gross negligence or malfunction of Jubilee Jumps equipment. This statement in no way implies legal responsibility. Please read your rental agreement.

Q?

Reservations – What are hours of operation?

A.

Rental times are usually between 8 am and 8 pm. Special arrangements are sometimes possible if you need the jumper past our last pick-up time. See question regarding keeping the jumper overnight.

Q?

Reservations – What time do you deliver and pick-up the jumper?

A.

Rental periods vary but typically range from 4-8 hours. You decide on the specific rental time (within our hours of operation) and we'll be there anywhere from 15 minutes to 3 hours before that for set up. You do not pay for set up time. Rentals are for jumping time only. Pick-ups are based on the number of hours you rented it for. If an exact pick-up time is crucial, just let us know.

Q?

Reservations – How far in advance do I need to reserve?

A.

We suggest 4-6 weeks before your scheduled party date for best selection. We are always happy to try to accommodate last minute bookings. For specialty units, please place your order as soon as your date is secured.

Q?

Reservations – How much does it cost?

A.

Pricing is based on a number of factors. CALL TODAY or e-mail us with your party date, the hours of your party and what city we will be delivering to. We can then provide you with accurate pricing.

Q?

Reservations – Is there a deposit required?

A.

No. You can pay with cash, check or credit card the day of the party. We will accept payment in advance, but it is not required.

Q?

Reservations – How can I reserve one?

A.

Please contact us with your request with party date, time & location or you can call us directly @ 415-889-5781. We are happy to provide party planning guidance for events of all sizes.

Q?

General – How do I know that you’ll show up?

A.

Jubilee Jumps is a reputable company who has been in the children's entertainment business for over 16 years. We have provided party services for thousands of your neighbors, employers, schools and city events each year. We pride ourselves on customer satisfaction and are dedicated to being the best party rental company! We look forward to servicing your party needs now & in the future.

Q?

General – Can I keep the jumper overnight?

A.

Yes. The jumper must be set up in a backyard or area that is fenced and locked up. There will be an additional charge for this service. Jubilee Jumps reserves the right to deny any event of this service. Jubilee Jumps also reserves the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.

Q?

General – Does the blower need electricity? How much does it use?

A.

Yes. We will bring a 50 or 100 foot extension cord with us, so you'll need a standard 110v outlet near the set up area. The blower runs continuously and uses approximately 14 cents of electricity per hour.

Q?

General – What are the appropriate ages for bouncing/sliding?

A.

Ages 2-82 years! Some of the larger slides may not be appropriate for children under 43" tall.

Q?

General – How many children can fit inside a jumper?

A.

Generally speaking, between 6 and 10 children can play safely at one time. The jumpers come in several sizes and the amount of children that can play at one time varies a lot depending upon the age group of the children using it. To prevent any injuries, we suggest having similar aged children jumping at the same time i.e 2-3 year olds jumping together instead of a few 3 year olds jumping with 8-9 year olds.

Q?

Delivery – Do you deliver to my area?

A.

We serve Santa Rosa, Sonoma County, Marin County, Napa County, and portions of Alameda County, Solano County, San Francisco County and beyond. If you don't see your city or county listed, please call to discuss your event. We do travel for large events.

Q?

Delivery – Do you deliver on holidays?

A.

Yes! Just give us a call at 415.889.5781 to discuss your party needs.